Returns & Refunds

Returns and Refund Policy

 

We stand by our products 100%. If you are dissatisfied with your order for any reason, please contact our customer service at admin@okamibio.com and we will try to make it right.

Whether that involves sending you a new product, giving you a refund or anything else, we want you to be completely satisfied with your purchase.

Unfortunately, due to the legal restrictions, we cannot accept any food product returns (so basically all of our products). If you need a refund, contact our customer service to discuss your situation at help@okamibio.com, and then share your remaining product with a friend who might like it.